DISCREET PACKAGING AND SHIPPING
We Offer FREE Shipping on order over $200.
When will my order be shipped?
There is a 24-32 hour processing time for all orders regardless of their shipping method. However, we strive to ship orders out as quickly as possible.
We process orders from 9:00AM PST – 4PM PST on weekdays. We do not process orders on Saturday and Sunday and major U.S holidays.
Our daily shipping cutoff time is 1PM PST. If you have a Faster shipping method that was placed before 1pm PST it will ship within the same day otherwise after 1pm will be within 24-32 hours .
Where do you ship to?
We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses.
Please note: Certain orders will be shipped to the cardholder’s verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).
Estimated Transit Times
Standard Shipping: 3-5 business days* in transit
Fast Shipping (2 Days): 2 Business Day Delivery
Ultra Fast Shipping 1 Business day* in transit
Shipping service days: Monday – Friday.
APO/FPO: For orders shipped to military addresses, the shipment can take up to 8-10 days in transit.
We do not guarantee transit times and shipping fees are nonrefundable through us.
However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the “my account” page or by clicking here.
Please do not be alarmed if the delivery confirmation for your package has not updated in a few days. Shipping delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office. Find your local post office here.
We try our best to offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by our used carriers.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
How are replacement parts shipped?
ALL replacement shipments and warranty shipments are shipped using DHL E-commerce.